I’ve faced a big struggle the past week or so. One of the biggest challenges of my life. It wasn’t easy, but I made it through. To be fair I was not alone in this struggle. My family faced it with me so it was a bit of a team building process.
We are a stronger unit because of this test we just went through.
What was the ordeal, you ask? We just went eight days with no cable or internet. Thanks for the thoughts and prayers.
Since we have Comcast aka Xfinity in other places as our service provider we learned very quickly how little they cared about the issue. Sure customer service talked a good game and their Twitter guy @comcastcares, made some nice gestures. But it was obvious we were not a priority.
We could have done without the TV, but the internet….that’s a different story when my wife uses it for online classes and I use it for work.
Comcast originally said they would send someone out on Saturday (7 days after the outage from a tree falling on the line). That changed toTuesday. I guess they had better things to do than help us since we only pay them $150+ a month.
Long story short, they finally got around to fixing our cable and internet service. It took eight days to get them out here, but only 30 minutes to do the actual repair.
The tech that came out was super nice and knew what he was doing. It’s too bad he works for a company that’s too big to care.
Our family learned a lot about how to deal with cave like conditions with no internet or TV available. So here are 7 things to do that will pass the time until Comcast can drive out to your residence to do their job, just in case you find yourself in such a horrific situation.
- Board games are a good way to pass the time. Just avoid Monopoly unless you like bickering.
- Learn a new language. You will have time, trust me.
- Use your phone as a hotspot to get as much done online as possible until you get real internet service back.
- Going to sound crazy here, but try talking to your family members. Awkward at first but it’s like riding a bike.
- Research a different internet and TV provider by visiting your library to use their internet. People will think you are homeless because you’re using the library at all so you may have to explain the outage.
- Aggravate the Comcast Twitter account guy. Suggest that you can fix the cable if they email you instructions and ship you a ladder. I had fun with this.